ANSWER：Products purchased from regular channels will have engraving products serial numbers on the back of the fuselage. Please add products to the members' product pages. If you can successfully add products, you will prove that the products are officially authentic.
ANSWER：The official opening is now TMall store, JD store, GOME online and so on Online shopping platform，Please click the response link to enter, warm hints, please buy products on the official empowered platform, so as not to buy counterfeit products.
ASK：One key upgrade operation method of electronic dog
ANSWER：After using the USB data line to connect the electronic dog to the computer, the electronic dog screen shows: BOOT, then open the following folders: [my computer], [201211 CD drive disk], [red heart software], it can be automatically updated.
ASK：Whether mobile APP upgrade needs power supply and operation steps
ANSWER：Unwanted。When the product is connected to Android mobile upgrade, there is no need to supply the power line to the product. The white SP line +USB data line connects the product and cell phone. The mobile phone will supply the product to the product through USB line, so as to support the product to connect mobile phone upgrade.
ASK：Does the apple handset support the APP link upgrade data
ANSWER：NO。The Apple phone does not open the OTG function and is unable to support the connection upgrade data.
ASK：Data upgrade cycle
ANSWER：The fixed electronic eye database of the XIAN ZHI. The background will update data once a week. We recommend that users upgrade data once every 4 months or upgrade data before long distance running.
ASK：Can electronic dogs use 12V USB power
ANSWER：NO。USB power supply will lead to insufficient power supply, it will appear the radar, GPS, loudspeaker, screen and so on can not work normally. Products must be powered by 12V power supply, so as to ensure that all components can function properly, and all functions can be used normally.
ASK：Recorder replay video without sound
ANSWER：The body horn of machine product is used to broadcast the early warning of electronic dog. The playback video on product can not be played by the horn playing video, please pull out the memory card of the body, and use the reader to plug in the computer to play, so that there will be normal video sound.
ASK：Electronic dog product fuselage fever
ANSWER：The radar is built into the product. The better the radar, the bigger the power and the greater the calorific value. Only when the internal heat is emitted, will it fail to work and work in a more stable way.
ASK：An electronic dog broadcast
ANSWER：The broadcast of electronic dog can be divided into 2 kinds: 1, fixed speed, after GPS positioning, according to the electronic eyes, advance the use of voice to broadcast fixed electronic eye data, for example, the front XXX meters have fixed speed photography, speed limit XXX kilometers, please pay attention to driving. 2, flow velocity measurement: by receiving the radar signal of the flow velocity point, we can send out the early-warning tone ahead of time, and broadcast it. The closer the speed point is, the faster the early-warning tone will be. For example, there is radar signal in front, K frequency.
ASK：Abnormal positioning of GPS search star in electronic dog
ANSWER：GPS positioning is abnormal, need to determine whether GPS solar film on the influence of detection methods are as follows: 1, the product is energized in the car, standing for 5 minutes, check the location of the GPS, if not successful positioning, try the following second methods; 2, the product will be energized, placed in the the roof of the car, standing for 5 minutes, according to the location of GPS, the basic can be judged: A, product positioning in the car, the car that the sun film caused obstacles, B products in the roof would not pinpoint the location of GPS, GPS that the product itself has a problem